{"id":1923,"date":"2023-10-18T14:28:21","date_gmt":"2023-10-18T14:28:21","guid":{"rendered":"https:\/\/montra.es\/ethical-channel\/"},"modified":"2025-10-09T10:53:03","modified_gmt":"2025-10-09T10:53:03","slug":"ethical-channel","status":"publish","type":"page","link":"https:\/\/montra.es\/en\/ethical-channel\/","title":{"rendered":"Ethical Channel"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.18.1″ _module_preset=”default” overflow-x=”hidden” overflow-y=”hidden” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” z_index=”10″ global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/montra-codigo-etico-e1695819490116.webp” title_text=”MONTRA Ethical Code” _builder_version=”4.21.0″ _module_preset=”default” width=”90%” max_height_tablet=”300px” max_height_phone=”300px” max_height_last_edited=”on|tablet” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”c16985e1-e0d6-4022-964d-e2bfc04fa633″ header_font=”|500|||||||” header_text_color=”#000000″ header_font_size=”80px” header_line_height=”1.2em” custom_margin=”|-16vw|0px||false|false” custom_margin_tablet=”|0vw|||false|false” custom_margin_phone=”|0vw|||false|false” custom_margin_last_edited=”on|tablet” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Ethical Channel<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”518880c8-46c7-4ffa-b5a6-93ffa99dcc17″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.6em” custom_margin=”|-12vw|||false|false” custom_margin_tablet=”|0vw|||false|false” custom_margin_phone=”|0vw|||false|false” custom_margin_last_edited=”on|tablet” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

 <\/p>\n

In MONTRA <\/strong> we firmly believe in the importance of fostering a safe, ethical, equal, and trustworthy environment for all our employees, customers, and partners in general.<\/p>\n

For this reason, we have implemented a robust Ethical Channel. A channel where you can report any potential breaches or irregularities within the organization, as described in Law 2\/2023 of February 20, regulating the protection of individuals reporting legal infringements and the fight against corruption.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/montra.es\/wp-content\/uploads\/2023\/10\/montra_Codigo_etico_ENGL.pdf” button_text=”DOWNLOAD ETHICAL CODE” _builder_version=”4.22.2″ _module_preset=”31b4f027-aaa0-4f2f-ae02-959764e19e4f” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#000000″ button_border_width=”0px” button_border_radius=”0px” button_font=”Work Sans||||||||” custom_padding=”12px|24px|12px|24px|true|true” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/paisaje-montra-codigo-etico1.jpg” title_text=”MONTRA Ethical Code” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”|-30vw||-42px|false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Call to Action” _builder_version=”4.18.0″ _module_preset=”default” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” border_color_all=”#000000″ border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

\n

WHAT INCIDENTS CAN BE COMMUNICATED?<\/u><\/strong><\/h2>\n<\/blockquote>\n

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You can report through the Ethical Channel any incidents that you believe may constitute a breach of legal regulations, the Ethical Code, or any current internal regulations, such as:<\/p>\n

 <\/p>\n

    \n
  • Misconduct related to fraud and corruption.<\/li>\n
  • Misconduct related to safety, health, and hygiene at work.<\/li>\n
  • Discrimination and harassment in the workplace.<\/li>\n
  • Misconduct related to Information security, Data protection, and Stock markets.<\/li>\n
  • Anticompetitive practices.<\/li>\n
  • Conducts contrary to human rights or environmental harm.<\/li>\n
  • Other possible criminal or administrative violations.<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Projects” _builder_version=”4.18.1″ _module_preset=”default” background_color=”#000000″ background_image=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/architect-6.png” background_size=”custom” background_image_width=”24%” background_position=”top_right” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” max_width=”610px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_text_color=”#FFFFFF” header_font=”||||||||” header_2_text_color=”#FFFFFF” header_3_font=”Space Grotesk|500|||||||” header_3_text_color=”#FFFFFF” header_3_font_size=”28px” header_3_line_height=”1.4em” custom_margin=”27px|||||” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

    ESSENTIAL PRINCIPLES<\/u><\/strong><\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/01.jpg” title_text=”01″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” background_layout=”dark” custom_margin=”||0px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

    Confidentiality: <\/strong><\/h3>\n

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    We understand that confidentiality is essential to encourage individuals to make reports. We guarantee absolute confidentiality throughout the process and protect the identity of the reporting person to the extent allowed by the law. Anonymous reporting is also possible.<\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” background_layout=”dark” custom_margin=”||0px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

    Impartial Investigation Process: <\/strong><\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”4c43b4b6-66bf-432d-959a-705bda24a650″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.6em” background_layout=”dark” header_font_size_tablet=”55px” header_font_size_last_edited=”off|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n

    Once a report is submitted, our team of experts will thoroughly investigate the matter objectively and diligently, in accordance with internal regulations and applicable laws. Throughout the process, the rights of all parties involved, particularly the presumption of innocence, will be respected.<\/p>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/02.jpg” title_text=”02″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.18.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/03.jpg” title_text=”03″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” background_layout=”dark” custom_margin=”||0px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

    Protection against
    \nReprisals: <\/strong><\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”4c43b4b6-66bf-432d-959a-705bda24a650″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.6em” background_layout=”dark” header_font_size_tablet=”55px” header_font_size_last_edited=”off|desktop” locked=”off” global_colors_info=”{}”]We do not tolerate any form of reprisal against individuals who make good faith reports. We are committed to safeguarding the rights and integrity of those who dare to report irregularities. Appropriate disciplinary actions will be taken against individuals who take reprisal against a reporter.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.18.1″ _module_preset=”default” custom_margin=”|auto|50px|auto||” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” background_layout=”dark” custom_margin=”||0px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

    Resolution and Follow-Up: <\/strong><\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”4c43b4b6-66bf-432d-959a-705bda24a650″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.6em” background_layout=”dark” header_font_size_tablet=”55px” header_font_size_last_edited=”off|desktop” locked=”off” global_colors_info=”{}”]Upon completing the investigation, we will take the necessary actions to address the identified issue and, whenever possible, implement corrective measures to prevent future violations. Furthermore, we commit to keeping the reporting person informed about the progress and resolution of their report, to the extent possible and as allowed by the law.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/04.jpg” title_text=”04″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Call to Action” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#e9ede4″ background_image=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/architect-4.png” background_size=”custom” background_image_width=”20%” background_position=”top_left” custom_padding=”||85px|||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”42px||48px||false|false” border_color_all=”#000000″ border_width_top=”1px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” custom_margin=”||11px|||” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

    HOW TO SUBMIT A REPORT?<\/u><\/strong><\/h2>\n

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    There are two options:<\/h2>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Services” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” background_enable_image=”off” background_size=”custom” background_image_width=”20%” background_position=”top_left” custom_margin=”||||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|30px||30px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|30px|||false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/movil.png” title_text=”mobile” _builder_version=”4.21.0″ _module_preset=”default” width=”196px” custom_margin=”-148px||13px|||” custom_padding=”2px|||||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    Through the co-resol app:<\/strong><\/h2>\n

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    1.\u00a0 \u00a0 Download the co-resol app and accept notifications. It is free and available on the App Store and Google Play.<\/h3>\n

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    2.\u00a0\u00a0\u00a0 Tap the “Make a click” button and enter the code MONTRA<\/h3>\n

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    3.\u00a0 \u00a0 Select the button for the channel you want to send the communication to.<\/h3>\n

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    4.\u00a0 \u00a0 Write your message, providing as much detail as possible. You can attach images and documentation.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    5.\u00a0 \u00a0 Identify yourself or choose the option of anonymity. In either case, you must accept the Privacy Policy.<\/h3>\n

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    6.\u00a0 \u00a0 After completing these steps, you will receive a confirmation message for your click.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    7.\u00a0 \u00a0 \u00a0Communication for tracking the report will take place through a secure chat (accessible from the chat button on the app’s home screen) until the case is closed.<\/h3>\n

    [\/et_pb_text][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/imagen-QR.jpg” title_text=”QR image” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”|||30px|false|false” global_colors_info=”{}”][et_pb_image src=”https:\/\/montra.es\/wp-content\/uploads\/2023\/09\/pc.png” title_text=”pc” _builder_version=”4.21.0″ _module_preset=”default” width=”92%” custom_margin=”-178px||13px|||” custom_padding=”56px||0px|||” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”21px||20px||false|false” custom_padding=”||10px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    Through a website:<\/strong><\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px|20px|false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    1.\u00a0 \u00a0 Tap the “Make a click” button and enter the code MONTRA<\/strong>.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px|20px|false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    2.\u00a0 \u00a0 Select the button for the channel you want to send the communication to.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px|20px|false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    3.\u00a0 \u00a0\u00a0Write your message or leave a voice note, providing as much detail as possible. You can attach both images and documentation.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px|20px|false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    4.\u00a0 \u00a0 Identify yourself or choose the option of anonymity. In either case, you must accept the Privacy Policy.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||20px||false|false” custom_padding=”||10px|20px|false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    5.\u00a0 \u00a0 In this case, along with the acknowledgment, a unique ID and PIN will appear on the screen for the click sent. You should save these for security reasons so that you can maintain communication later via a secure chat regarding the status of your click.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”16px” header_font=”||||||||” header_3_font=”|500|||||||” header_3_font_size=”18px” header_3_line_height=”1.4em” custom_margin=”||50px||false|false” custom_padding=”||10px|20px|false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” border_color_all=”#000000″ border_width_bottom=”1px” global_colors_info=”{}”]<\/p>\n

    6. Every time you want to check for new messages in the chat or provide more information, you must go to the home link https:\/\/canalco-resol.com, click the “Access a previous click” button, and enter the code MONTRA, as well as the ID and PIN you saved.<\/h3>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_3_text_align=”center” header_3_font_size=”24px” global_colors_info=”{}”]<\/p>\n

    Access it through this link:<\/h3>\n

    [\/et_pb_text][et_pb_button button_url=”https:\/\/canalco-resol.com” url_new_window=”on” button_text=”https:\/\/canalco-resol.com” button_alignment=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”|25px||25px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Footer Links” _builder_version=”4.18.0″ _module_preset=”default” background_color=”gcid-869f4c9d-6bb0-4a5e-ae84-784939b37d36″ collapsed=”on” global_colors_info=”{%22gcid-869f4c9d-6bb0-4a5e-ae84-784939b37d36%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_text_color=”#FFFFFF” global_colors_info=”{}”]<\/p>\n

    IMPORTANT:<\/h2>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”aaa7c440-590a-4078-ae0c-0f3c699ac51c” text_font_size=”20px” header_font=”||||||||” header_3_font=”Space Grotesk|500|||||||” header_3_font_size=”28px” header_3_line_height=”1.4em” background_layout=”dark” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

    This Ethical Channel is not an emergency service. It should not be used to report situations involving an immediate threat. If you require assistance in such a situation, please contact your local authorities and use the established channels for that purpose.<\/strong><\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Ethical Channel  In MONTRA we firmly believe in the importance of fostering a safe, ethical, equal, and trustworthy environment for all our employees, customers, and partners in general. For this reason, we have implemented a robust Ethical Channel. A channel where you can report any potential breaches or irregularities within the organization, as described in […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1923","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/pages\/1923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/comments?post=1923"}],"version-history":[{"count":8,"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/pages\/1923\/revisions"}],"predecessor-version":[{"id":2030,"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/pages\/1923\/revisions\/2030"}],"wp:attachment":[{"href":"https:\/\/montra.es\/en\/wp-json\/wp\/v2\/media?parent=1923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}